Hostgator came on the scene with a splash. Brent Oxley, the CEO, got hands on with the company, one might say it was a one man mission at first. Molding a corporate policy focused on customer satisfaction, Brent has managed to turn his company into one of the most highly rated web hosts on the net.

On most web hosting forums and blogs, Hostgator recieves perhaps the most praise of any one of the major web hosting companies. This is no small task, as the webmaster crowd is intelligent, picky, and quick to judge. It can really be no time at all for a web host to ruin their reputation, should they mismanage it for even a week or two.

Hostgator has focused on customer satisfaction in a number of ways beyond price and features. Hostgator has some of the most knowledgeable staff around, and online 24/7, with methods of communication such as 24/7 chat support, telephone and e-mail support, and an online ticket system. The Hostgator staff responses are some of the speediest and most informed in the industry.

To top it all off, the Hostgator staff is actually paid based on how well customers rate their responses. This ingenious method has helped ensure that the staff does their best effort to assist customers, rather than the automated and unhelpful responses so many other web hosts give to questions that need better answers. Hostgator’s system has ensured that their staff stays on their toes and does their best to help their customers.

Next up, features: Hostgator has some of the most generous shared hosting around. First off, it offers “unlimited” bandwidth and disk space, like so many other web hosts. Many other web hosts offer it, but then cancel or ban your hosting package if you exceed “reasonable” amounts. Not with Hostgator. Hostgator sets basically up to a fourth of a dedicated server as their limit, which is ridiculously high for shared hosting. Hostgator also offers unlimited MYSQL databases, as well as unlimited MYSQL database size, which is a rarity in shared hosting. Then Hostgator has support for many advanced scripts, as well as offering Fantastico and other conveniences. In addition, for those looking for dedicated hosting, there is none better rated among the larger web hosting services.

Finally, Hostgator prices are very competitive as well. It may seem to be too good to be true, but Hostgator has been stable, reliable, and never disappointed the webmaster community.